General questions regarding booking
- How can I book?
- How does online booking work?
- How can I book additional services, such as ski or golf equipment transport?
- How far in advance can I book?
- When are the summer/winter flight schedules released?
- What is the latest I can book?
- Do I need a visa to travel to any of your destinations?
- Will I receive a ticket when booking a flight?
- Is my booking transferable to another person?
- What should I do if I don’t receive an e-mail/fax confirmation?
- What happens if I forget my booking reference or lose my booking confirmation?
- Can I reserve a seat when I book?
- Where can I see your terms and conditions of business?
- Do I have to confirm my booking?
- Can my flight time change?
Low fares, special offers, taxes and fees
- Which taxes and charges are levied?
- How are fares made up?
- How are you able to offer such low-cost flights?
- I booked early, but later on I saw the same flight offered on the internet at a lower price – why?
- How do I obtain a really low fare?
- What do your special offers consist of?
- How do I get to hear about your special offers?
- Do you offer any concessionary prices?
Data protection and other questions
Changing a booking and cancellation
- How do I change a booking?
- How much does it cost to change a booking?
- Can I change the name of the passenger?
- What do I do if I want to cancel my booking?
- Can it be cheaper to book a new flight than to change an existing booking?
- Why is the VAT figure higher after changing my booking?
- What do I do if I require confirmation of the non-use of flights for the insurance?
Payment procedure
Billing
- How do I obtain an invoice?
- Can billing addresses be changed retrospectively?
- How do I change the billing address in my customer profile?
- Why is no VAT shown on the bill?
- Why is the VAT figure higher after changing my booking?
- Can my bank details be corrected after I have received my confirmation?
- Does the confirmation of booking/invoice entitle you to deduct input tax?
FlexPlus fare
- How can I book the FlexPlus fare?
- On which flights is the FlexPlus fare available?
- How can I change a FlexPlus booking?
- How often can I make changes to a FlexPlus flight booking?
- How can I cancel a FlexPlus booking?
- How much does it cost to cancel a FlexPlus flight booking?
- Can I combine the FlexPlus fare with the basic fare?
- What are the benefits of FlexPlus fares?
